FAQ

[vc_row][vc_column][vc_custom_heading text="FREQUENTLY ASKED QUESTIONS" font_container="tag:h2|text_align:center" use_theme_fonts="yes"][vc_tta_accordion][vc_tta_section title="Can I customize my order?" tab_id="1563326625584-c3f771a5-e0c5"][vc_column_text]We can customize your order to fit your preferences. If you wish to have a particular chain or  bracelet with a different size, please make use of the “Order Notes” on the checkout page.

If you wish to have a piece of jewellery with different gemstones or jewellery design, please email us before placing your order.[/vc_column_text][/vc_tta_section][vc_tta_section title="Do you ship outside of the UK?" tab_id="1563326625584-f8c92873-aa98"][vc_column_text]Yes we do! We ship worldwide via royal mail and DHL to make it easier for you to buy jewellery online![/vc_column_text][/vc_tta_section][vc_tta_section title="What forms of payment do you accept?" tab_id="1563326845301-c8fd532c-d68d"][vc_column_text]We accept credit and debit card payment, Paypal, bank transfer, and western union. For credit and debit cards and paypal, choose your convenient method from the payment options at checkout. For bank transfer and western union, please contact us via email to send you our details.[/vc_column_text][/vc_tta_section][vc_tta_section title="What shipping methods do you offer?" tab_id="1563326857254-61f299b3-e5cb"][vc_column_text]

  • Royal mail standard
  • Royal mail tracked and signed
  • DHL

[/vc_column_text][/vc_tta_section][vc_tta_section title="How long my order will be take to arrive?" tab_id="1563326859679-92ec61e1-c402"][vc_column_text]

  • With the Royal mail standard shipping option, orders within the UK will take one to three working days to arrive. Orders outside the UK will take five to fifteen working days to arrive, depending on the location.
  • With Royal Mail tracked shipping option, you will be able to track your order. Orders within the UK will be delivered within one to two working days. International orders will be delivered within five to seven working days.
  • with DHL, orders within the UK will be delivered on the second working day. For international orders, delivery will be between three to seven working days, depending on the location.

[/vc_column_text][/vc_tta_section][vc_tta_section title="I've changed my mind, can I get a refund or replace my received order?" tab_id="1563326861684-cd7c3db6-dd07"][vc_column_text]If you prefer another item you’ve seen, you can replace it. Please inform us immediately. The following conditions must be met:

  • The item must be returned via tracked shipping method on your expense.
  • The item should be kept in its original box, and should be unworn and unaltered.

We will then send you the replaced item upon receipt of the returned item; please note that you will have to pay the shipping cost.  If you choose to get a refund, we will send you a refund excluding the shipping cost upon receipt of the returned item.[/vc_column_text][/vc_tta_section][vc_tta_section title="Can I cancel my order?" tab_id="1563326866564-71fa1dba-7e3f"][vc_column_text]You can cancel your order before shipping. If you receive a shipping notification, unfortunately you can’t cancel your order; however you can return your order once you receive it. You will be responsible for paying for your own shipping costs for returning your item.[/vc_column_text][/vc_tta_section][vc_tta_section title="Is VAT included with the displayed item prices?" tab_id="1563326868108-5cfacc01-83bf"][vc_column_text]You can cancel your order before shipping. If you receive a shipping notification, unfortunately you can’t cancel your order; however you can return your order once you receive it. You will be responsible for paying for your own shipping costs for returning your item.[/vc_column_text][/vc_tta_section][vc_tta_section title="Do your prices change?" tab_id="1563326872536-ac7a1302-5f75"][vc_column_text]Our prices are fixed in GBP; however, the prices shown in other currencies are affected by the currency exchange rate.[/vc_column_text][/vc_tta_section][vc_tta_section title="What type and quality of metal is used to make the jewellery" tab_id="1563326873844-0a8afd24-f1f3"][vc_column_text]All our silver jewellery are made from 0.925 silver. Many of our pieces have been rhodium plated over 0.925 sterling silver in order to protect them from tarnishing resulting in a long lasting white shiny look.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_separator color="custom" accent_color="#d1d1d1"][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="FEATURED PRODUCTS" font_container="tag:h2|text_align:center" use_theme_fonts="yes"][/vc_column][/vc_row][vc_row][vc_column][wd_product_cat_slider show_feature="yes" per_page="12"][/vc_column][/vc_row]