– Information We Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.
– Why We Need Your Information and How I Use It
We rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
-Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
-Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
– Data Retention
-Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
-How to Contact Us
For purposes of EU data protection law, I, Lia Chahla, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail us at:
Lia Chahla ltd
5 Shaldon Way
Walton on Thames
United Kingdom[/vc_toggle][vc_toggle title="SECTION2 - THIRD-PARTY SERVICE"]In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.[/vc_toggle][vc_toggle title="SECTION 3 - MODIFICATION TO SERVICES AND PRICES"]Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right to refuse service to anyone for any reason at any time.[/vc_toggle][vc_toggle title="SECTION 4 - PRODUCTS AND SERVICE ACCURACY"]Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.[/vc_toggle][vc_toggle title="SECTION 5 - GOVERNING LAW"]These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the United Kingdom. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.[/vc_toggle][vc_toggle title="SECTION 6 - CHANGES TO POLICIES"]We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.[/vc_toggle][vc_toggle title="SECTION 7 - CONTACT INFORMATION"]Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.[/vc_toggle][/vc_tta_section][vc_tta_section title="Shipping" tab_id="1563332879894-8d935ac1-a44f"][vc_column_text]
We ship your order within 1 – 2 business days upon receipt of payment. We ship worldwide via Royal Mail and DHL.
UK based orders are delivered within 1 – 3 business days depending on the chosen shipping method.
International orders are delivered within 5 – 15 working days, depending on location and chosen shipping method.
As a thank you for purchasing multiple items, we charge one flat shipping fee to orders shipping to the same address, regardless of quantity.
We are not responsible for lost items when you choose Standard shipping. We do not issue a refund for lost items if you choose standard shipping, unless we receive the item back in its original packaging and without any damages.
In the condition of receiving the item back in its original packaging and without any damages, we offer you two options.
– receive a refund minus shipping cost
-post the item back to you
[/vc_column_text][/vc_tta_section][vc_tta_section title="Returns" tab_id="1563332861342-92fec82c-668b"][vc_column_text]Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.
To complete your return, we require a receipt or proof of purchase.
kindly note due to hygiene reasons unfortunately we cannot accept exchanges or returns of earrings.
Also we do not accept returns of custom orders.[/vc_column_text][/vc_tta_section][vc_tta_section title="Refunds" tab_id="1563332884093-2d03ab57-fb5a"][vc_column_text]
If you wish to return your order and receive a refund, please return it to the address listed on our Contact page.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Shipping costs are non-refundable.If you receive a refund, the cost of shipping will be deducted from your refund.
We do not issue a refund for lost items if you choose standard shipping, unless we receive the item back in its original packaging without any damages.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com.
[/vc_column_text][/vc_tta_section][vc_tta_section title="Exchanges" tab_id="1563332885361-cb46fec1-ccf1"][vc_column_text]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
kindly note due to hygiene reasons we cannot accept exchanges or returns of earrings.
[/vc_column_text][/vc_tta_section][vc_tta_section title="Cancellations" tab_id="1563332886422-6a688f88-a37b"][vc_column_text]You can cancel your order before shipping. If you receive a shipping notification, unfortunately you can’t cancel your order; however you can return your order once you receive it. You will be responsible for paying for your own shipping costs for returning your item.[/vc_column_text][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height="50px"][vc_separator color="custom" accent_color="#d9d9d9"][vc_custom_heading text="FEATURED PRODUCTS" font_container="tag:h2|text_align:center" use_theme_fonts="yes"][/vc_column][/vc_row][vc_row][vc_column][wd_product_cat_slider show_feature="yes" per_page="12"][/vc_column][/vc_row]